Refund and Returns Policy

Overview

At JavatStocky Limited, we aim to ensure a smooth and reliable experience for our wholesale customers. Please carefully review our Return and Exchange Policy to understand the terms and conditions applicable to your purchases:

1. Eligibility for Returns

• Returns must be requested within 7 days of receiving the stock, along with a valid reason for the return.
• A return request can only be processed after the company has received full payment for the order.

2. VAT Refunds

• If the buyer has paid VAT during the purchase, we will refund the VAT amount. However, any application or processing fees will be borne by the buyer.

3. Product Warranty

• Please note that no product warranty is offered. Products are sold “as-is,” and customers are advised to inspect their orders upon receipt.

4. Condition of Products and Packaging

• Returned products must be in their original condition with intact packaging.
• If the product or its packaging is damaged, altered, or destroyed by the customer, we will not accept the return.

5. Return Assurance for Stock Value

• Orders with a total stock value below $1000 are not eligible for return assurance. Please ensure thorough inspection and due diligence for smaller orders.

6. Exchange Policy

• Exchanges are subject to stock availability and must meet the same conditions outlined for returns.
• Any difference in stock value must be settled prior to the exchange.

7. Non-Returnable Items

• Certain categories of items may be non-returnable based on their nature (e.g., perishable goods, custom-ordered products). Such exclusions will be communicated at the time of purchase.

8. Shipping Costs

• The buyer is responsible for all return shipping costs, including any additional charges incurred during the return process.

9. Inspection and Approval

• Returned items will be subject to inspection upon receipt. Approval or rejection of the return will be communicated within 5 business days after inspection.

10. Refund Process

• Approved refunds will be processed within 10 business days of return approval. Refunds will be issued through the original payment method.

11. Dispute Resolution

• In case of disputes regarding the return or exchange, customers may contact our support team at [Contact Information]. Our team will work towards a fair resolution in accordance with our policies.

12. Amendments to the Policy

• JavatStocky Limited reserves the right to amend this policy at any time. Customers are advised to review the policy prior to making a purchase.

For further assistance, please contact us at +923173983602 or Email: manzariqbal736@gmail.com. We value your business and strive to provide quality service.